JustLinen Reviews

I ordered some bedding on line on Sunday and then realised it was just the duvet cover and not the pillowcases. I phoned first thing on Monday and explained and they said they would refund. Got confirmation emails and this morning (Wednesday) the money is back in my account. The gentleman on the phone was lovely and the speed of their service was brilliant.

This is my second purchase through this company. I now have 2 William Morris bedding sets. I can't fault them. The set I just bought was 50% less than John Lewis. The delivery time was quick too. I would definitely recommend.

I have made four purchases from this company so for this year and all have been perfect. They were very fast in shipping and all of the goods are super. The prices were great.

I ordered several items from this company at the weekend. The items were delivered yesterday. On opening the box, I discovered that two of the items were faulty and the packaging of one of the faulty items was ripped and dirty - consequently the item itself was also dirty. Appalled by this (both issues must have been clearly visible on selection and dispatching of the items and I could not believe that any company would send something out in such a state) I immediately contacted the company on the phone contact number on the invoice. The woman who answered the phone was not in the least bit apologetic and seemed quite sharp and dismissive and told me to send photographic evidence to the email address on the invoice . I immediately photographed the items and emailed the company stating that I would like a refund in line with my statutory rights and that I would like to know how the company intended to recoup the items. I heard nothing. I again rang the company this morning and the woman who answered told me that emails were answered in strict order of receipt and, when I asked about timescales, she said that I would receive a response by the end of the day. I have waited for a response and, at close of business, I have had no response from the company. The company state on the invoice that, if items are faulty or damaged, the customer should contact them rather than return the items. I am now in the position where I have items that should never have been dispatched in the first place and despite contacting the customer service twice and providing the requested evidence, I have had no satisfactory redress. I note from previous reviews that other customers have had similar unsatisfactory experiences. I will not be using this company or any of it's partner websites again. I continue to await communication and swift redress from the company.

Have had numerous sets of bed linen and towels over the years and very pleased with prices and customer service.
Recent order was for cushions & they were a bit musty smelling but I left them in the sun for a few hours and they were fine - for the low price I cannot moan

I have ordered several sets of bedding from this company now and have had no problems on every occasion. Quick delivery, great prices and great customer service every time. I even ordered the wrong size on one occasion but was easily able to change the order over the phone and the difference was refunded to my account quickly. Would highly recommend. It's now my 'go to' place for bedding!

My go-to place for discounted luxury beddings. They also have an Ebay store, which typically has even cheaper prices.

ordered quite a few times from this company and never had any problem, quick delivery good prices and very good bargains and all great, would recommend and will shop here again,

I ordered from just linen and spent over £100 on bedding. One of those products was a king size sheet, however I was sent the wrong size in the king size sheet packaging. I phoned customer services who asked for proof. The email address on the return form to send the pictures bounced back. I also found an email on their website which bounced back also. Beginning to think this website is a scam. Won’t be returning here again to purchase bedding. I don’t really care about a refund or exchange anymore, it’s been very challenging to get an email address for this company which actually works and won’t be wasting my time trying. Shocking service and totally frustrating website.

I purchased a duvet cover from Home Sense not realising it didn't come with matching pillow cases. I found them at a good price on Just Linen and also ordered a gorgeous V&A throw which was the best price I'd found anywhere for it. My order came quickly and I'm really happy with the products.

Fantastic company to deal with, first class service and super products

Had not used Just Linen before but they had a Dorma bedding set at a really good price. After reading the reviews I was a bit dubious but I should not have worried. I received my order within 5 days well packaged and exactly what I ordered and good delivery communication. Would use them again.

Excellence service - beautiful linen - easy to wash and care for - always looks amazing even after many washes. We run an Airbnb and feedback has been amazing ?- Highly recommend.

SCAM! Very Poor website design, and EXTREMELY expensive for postage costs.

Needed to order a single pillowcase for my Grandmother as she had bought the quilt cover separately and didn't realise it wasn't included.

The pillowcase was 8.50 but and the delivery option was 1.50 for a single pillowcase.

I got an extremely abrupt email from them to tell me that I needed to pay an extra 8.45 for delivery or they would cancel the order.

So they wanted me to pay 8.50 for a pillowcase and 9.95 for delivery!!!!

Best avoid.

Had a small problem with my product which was quickly sorted out by Adam the web manager. Its really important to trust a company if things need sorting.

WELL DONE ADAM very professional behaviour you are a major asset to this company.